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East West Stores

Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar in price.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Software, Games, Ebooks and Videos

Software and games For software and games, you may only return opened items during the return period if: (i) you don’t agree with the license agreement, or (ii) the media does not work, and (iii) only if you do not make or retain any copies. Opened software and games may only be exchanged for the same product. If we no longer have the same product, we will issue you a East West Store credit.

Most of our software or downloadable products cannot be returned so please consider when reading the product description before purchasing and for the trial product you are given 15 days if you go over the fifteen days and activate the product your are committed to the sale.

To return downloadable software

Confirm your order was placed within the last thirty (30) days.
Uninstall the software from your computer:
Go to Programs and Features, and then click Uninstall a program.

Call East West Stores at 1-877-603-9081 to request a return. You will be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future. East West Stores will issue a credit to the same credit card you used to purchase and send you a receipt by email.

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